# Getting Started **Now that you have invited the bot to your discord server, you can begin!** TicketAid is a modmail ticket system whereby tickets are created via direct messages with the bot whereas staff will interact with the tickets via a channel on the server. TicketAid focuses on keeping your server support system professional and efficient. ### Bot Features: * Tickets are tracked and stored via transcripts which are sent into the specified ticket logs channel and direct messaged to the ticket author at the end. * The bot hardly goes offline, if it does, it is most likely due to planned maintenance. Join our [Support Server](https://discord.gg/T3sRn8f) to request help. * TicketAid comes with all the necessary checks to make sure that only the users with the assigned staff role are able to use the restricted staff commands. ### Support: TickedAid is associated with **UtiliBots**, if you require any support or wish to forward feedback or suggestions then you can do so by visiting the discord server [here](https://discord.gg/T3sRn8f). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://ticketaid.utilibots.co.uk/master.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.