# Getting Started

**Now that you have invited the bot to your discord server, you can begin!**

TicketAid is a modmail ticket system whereby tickets are created via direct messages with the bot whereas staff will interact with the tickets via a channel on the server. TicketAid focuses on keeping your server support system professional and efficient.

### Bot Features:

* Tickets are tracked and stored via transcripts which are sent into the specified ticket logs channel and direct messaged to the ticket author at the end.
* The bot hardly goes offline, if it does, it is most likely due to planned maintenance. Join our [Support Server](https://discord.gg/T3sRn8f) to request help.
* TicketAid comes with all the necessary checks to make sure that only the users with the assigned staff role are able to use the restricted staff commands.

### Support:

TickedAid is associated with **UtiliBots**, if you require any support or wish to forward feedback or suggestions then you can do so by visiting the discord server [here](https://discord.gg/T3sRn8f).